Privacy policy

TERRE-DE-BOUGIES places a high priority on the privacy rights of online users and commits to protecting their personal data in accordance with French and European legislation in force. No personal data is required from visitors to access the website www.terre-de-bougies.com.
This privacy policy, hereinafter referred to as the "Policy", outlines our practices regarding the information we may collect on the Site and their use.

1.Data Controller Identity

The company LAB SAS, identified below, acts as the Data Controller for personal data collected on the Site in its French version:
  • LAB SAS, 1 rue de la clef des champs, 68600 Volgelsheim
  • SIRET: 75251693000035

2. Scope and Acceptance of This Policy

This Policy applies only to information collected from www.terre-de-bougies.com and does not apply to information collected from other sources, including, but not limited to, Facebook®, Twitter®, YouTube®, or any other third-party sites or social networks.
By using this Site, you agree to the terms of this Policy. If you do not accept the terms of this Policy, please do not use the Site or provide us with any personal information.

3. Data Collected on Our Site

3.1 What Data?

We particularly collect and process your names, address, email address, password, telephone number, IP address, connection and navigation data, order histories, preferences and interests, viewed products, delivery incidents, claims.
The mandatory or optional nature of the data is indicated during collection by an asterisk. Some data is automatically collected through your actions on the site.
We also measure audience, such as the number of pages viewed, the number of site visits, as well as visitor activity on the site and their frequency of return.

3.2 When?

We collect information you provide particularly when:
  • you create your client account "My Account"
  • you place an order on our site
  • you browse our site and view products
  • you contact our Customer Service
  • you write a comment/review on the site

3.3 Purposes of Personal Data Collection

Each form on the site restricts the collection of personal data to the strict necessary and always indicates:
  • the purposes of collecting personal data
  • whether the data is mandatory or optional
Under no circumstances will LAB SAS use these personal data for any other purpose than those explicitly stated on the form and accepted by the user. Likewise, this personal data may not be transferred or sold to third parties without explicit mention of this possibility on the form.

3.4 Recipient of the Personal Data

The personal data collected on our Site are intended for LAB SAS's Commercial and Shipping services.
They may also be transmitted to companies – subcontractors – which LAB SAS uses in the execution of services and orders, including administration, management, execution, processing, and payment.
If applicable, your personal data may be communicated to our communication service provider to improve your browsing and shopping experience on our site.
Finally, LAB SAS may be required to disclose personal data to judicial authorities, law enforcement agencies, or any other authority when required by law.

3.5 Transfer of Data Outside the EU

You are informed that data concerning you may be transmitted by LAB SAS for the purposes defined herein to companies located in countries outside the European Union that do not provide an adequate level of data protection. Prior to any transfer outside the European Union, LAB SAS will implement all necessary procedures to obtain the necessary guarantees to secure such transfers.

3.6 Duration of Storage

LAB SAS will retain your personal data for the necessary duration or as required by current law.

4. Your Rights

In accordance with the French Data Protection Act of January 6, 1978 (art. 34), you have the right to access, modify, rectify, and delete data concerning you. To exercise these rights, you can:
  • Go to your customer area in the "My personal data" category
or
  • Contact the relevant service of LAB SAS by email at team@terredebougies.com or by postal mail at the following address:

    LAB SAS, 1 rue de la clef des champs, 68600 Volgelsheim, France
In accordance with the applicable regulations, your request must be signed and accompanied by a photocopy of an ID bearing your signature and specify the address to which the response should be sent. A response will then be sent within 2 months following the receipt of the request.

5. Security

The security of your personal data is very important to us. The personal data collected on the site www.terre-de-bougies.com are processed according to secure protocols which significantly reduce the risks of interception or recovery by third parties. However, due to the open nature of the Internet, we cannot exclude acts of hacking or unauthorized access by third parties. By continuing to use our Site, you accept these risks. To the extent permitted by applicable laws, we disclaim any liability for direct or indirect damage, losses, costs, whether contractual, tort, including through negligence, that you may suffer as a result of unauthorized access, loss, or alteration of your personal data.